Your email provider maybe blocking our alert emails
Select email servers may block our alerts, including Outlook, Hotmail, MSN, and Live email servers. This also includes smaller or private domains hosted on these servers. We're actively working on a fix for this.
While we hope these servers will act quickly to rectify this, if you have a different email address that you can use, switching your membership email could help in the meantime.
Your email provider has marked our emails as spam
A quick way to ensure our emails land in your main inbox is to "safelist" our email addresses - essentially, to add Uptrends to your email's address book or contact list. You can find instructions for safelisting on this page.
You’ve accidentally signed up with a different email addresses
If you don't see alerts from us, then you may have signed up with an email address other than your primary email. Double-check the inboxes for all your other emails. Your alerts may be going somewhere else!
On the flip side - if you accidentally created two memberships and you're receiving double emails, send us a note here. We'll help you consolidate!
Your alerts are going to a folder other than your main inbox
To see if this is the case, try these steps:
- For Gmail users
Try searching your Gmail inbox for in:anywhere alerts@mail.uptrends.ai. This will search every folder, including the trash bin. Once you find your emails, you can drag one of them into your "Primary" inbox. - For other email service providers
If you use Yahoo, AOL, or another email service, try searching for alerts@mail.uptrends.ai in your Spam/Junk or trash folders. Additionally, add alerts@mail.uptrends.ai to your Contacts.
You’ve accidentally unsubscribed or marked our emails as spam
If you mark any of the emails you receive from us as spam, our system automatically unsubscribes and blocks you from receiving any of our alerts. If you think this may have happened to you, please let us know by reaching out to us with an email to team@uptrends.ai.We're happy to help!
You've been bounced from our mailing list
This happens most often to email addresses with lots of numbers in them, including the word “spam,” or are hosted on a less-common domain. If any of these things are true of the email address you signed up with, then consider having your Uptrends alerts sent to a different email address.
If you think you have been bounced from our list, please reach out to team@uptrends.ai! We'll get it figured out for you.
